Customer service plays a key role in dropshipping
as it is the only tool in dealing with unhappy customers. We have developed a detailed guide on working with customers. Our check-list will help you save your time and effort on dealing with clients and discover certain life hacks on problem-free customer support. You will not need to hire a specialist since the scripts we worked out are easily applicable.
We analyzed the most common problems faced by buyers, created the basic principles of professional customer service in the dropshipping business and compiled many email scripts which can help simplify the work with customers. Now we can offer you a well-thought answer on:
- how to work with delayed deliveries;
- what to do if the product is out of stock;
- how to answer questions about delivery times, warehouses, production correctly;
- which documents should be requested in case of suspicion of fraud;
- how to work with multiple refund requests;
- what channels are best to communicate with customers;
- how to reduce the cost of returns;
- various ways to simplify the process of placing orders and life hacks that will significantly reduce the time for answering questions;
- a list of the most common questions (for any niche) for the FAQ page and the best answers to them.
And also, you will get examples of emails you can send your buyers to keep dissatisfied customers and encourage them to buy again.
The document is 45 pages of precious information. Price: $39
We are happy to help you scale up your business!